I am Master student of Poly U Hong Kong. Mandarin is my mother language. My excellent Mandarin and public speaking skills can contribute to Mandarin teaching.


Certification & Skills
THE HONG KONG POLYTECHNIC UNIVERSITY
· Master of Science in International Hospitality Management (GPA: 3.45/4.50)
· As a Research Assistance engaged in the study of "Late-model Air-equipment Application in the Hotel"

MACAU UNIVERSITY OF SCIENCE AND TECHNOLOGY
· Bachelor of International Tourism Management (Minor: Hotel Management & M.I.C.E. Management)
· Second Class Upper Division Honors with GPA: 3.38/4.00; overseas exchange experience from the Hospitality Program (August 2007 to January 2008) in Florida State University
· Honors and Award: 2009/2010 "Service Silver Award"; 2008/2009 "Academic Year Scholarship by Fundação Henry Fok", "Outstanding International Tourism Ambassador Award", "Role Model Gold Award"; and 2007/2008 "Outstanding Gold Award"

CONRAD HONG KONG
Revenue Analyst
Internship, Trainee in Revenue Department
· Handled daily, weekly, monthly and ad hoc revenue reports
· Analyzed the figures and provided pricing and selling strategies to management
· Assisted to conduct system projects and compliance trainings
· Mornitored rate parity via different channels, maintained OTA systems

THE WESTIN RESORT MACAU
Assistant Sales Manager
Conference Sales Executive/Wedding Specialist
Conference Sales & Service Coordinator/Wedding Specialist
Internship, Trainee in the departments of Reservation, Sales & Marketing, and Health Club
· Responsible for sales & service for group meetings and social events
· Preparation & presentation of the yield meetings and budget setting reports
· Conducted training for new associates as Departmental Trainer
· Organized two in-house wedding fairs, broke the historical record of the hotel in sales production
· Received the awards of "Associate of the Year" and "Associate of the Month" for 2011

THE KIMBERLEY HOTEL HONG KONG
Internship, Trainee in the departments of Banquet Sales, Purchasing, Restaurants, and Front Office
· Followed management teams to monitor daily operations and transactions
· Assisted to optimize the operating procedures
· Did market research and participated in product and package making WALT DISNEY WORLD RESORT, ORLANDO, US
Internship, Trainee in Quick Service of Food and Beverage
· Responsible for opening and closing the F&B service stations; performed equipment debugging
· Dealt with internal emergency affairs and client complaints, conducted the training for new comers
· Certification: Monthly mystery MICE call gold, silver and Bronze certificates; Hotstars Training Certificate (Starwood Sales & Marketing training program) ; The Westin Brand Service Culture Training Certificate; and MEDIC First Aid Training Programs Certificate
· Language: Native Mandarin, fluent English and Cantonese, IELTS: 7 (taken in July 2010)
· Computer Skills: Proficient in Microsoft Office, PMS, Ideas & Delphi (Hotel systems), SPSS